SHIPPING AND DELIVERY

For most merchandise Processing requires 2-7 Business Days before your package is actually shipped. 

For Oracle decks please allow 10 - 21 days for processing and shipping. 

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We are not responsible for late shipments due to holidays, lost packages, natural disasters, theft or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. Please be aware that orders placed on Friday - Sunday may not begin processing until Tuesday. If a holiday is on a Monday, processing will be delayed an extra day or two.

All Physical orders $100+ will require a signature.

All orders $150+ may be subject to further verification.

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FOR ORACLE CARDS

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**NO RETURNS /EXCHANGES -NO GUIDE BOOK SELF-EXPLAINED DECK .

PLEASE ALLOW AT LEAST 14 - 21 DAYS TO RECEIVE

I DON’T DO CANCELLATIONS OR REFUNDS. IT’S UP TO BUYER TO READ AND AGREE BEFORE PURCHASING. PLEASE MAKE SURE YOU WRITE YOUR FULL CORRECT ADDRESS. I PUT IN ADDRESS EXACTLY HOW YOU WRITE IT. IT IS NOT THE SHOPS FAULT IF YOU'VE ENTERED INCORRECTLY.  I SUBMIT ORDER TO PRINTING COMPANY 24 - 72 HOURS AFTER ORDER IS RECEIVED. PROCESSING TIME FOR PRINTING COMPANY TO FINISH IS 7-10 BUSINESS DAYS BEFORE TRACKING IS PROVIDED. PLEASE TAKE NOTE ALL ORDERS STAY IN PRE TRANSIT ( time varies ) FOR ABOUT A WEEK AND A HALF AFTER ORDER IS FULFILLED. THIS IS BECAUSE DECK ORDERS SHIP OUT DIRECTLY FROM THE PRINTING COMPANY IN CHINA AND THEY DROP SHIP TO USA WAREHOUSE AND THERE IS WHEN THEY START DELIVERING INDIVIDUALLY. I ASK THAT YOU PLEASE BE PATIENT THANK YOU😊

RETURNS

​All Sales Final.

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No Refunds, No Exchanges:

• Exchange Possible, if damage is present upon arrival of order. 

• Tarot Readings can be rescheduled 24 hours prior to appointment. There are NO EXCEPTIONS. Client will have to book a new session if client is a NO SHOW or client decides to CANCEL appointment. There are NO REFUNDS for readings.

• Products damaged upon arrival, must be reported within 24 hours of arrival via email (QueenAshllc@gmail.com)

  • Images of damage must be sent along with the invoice provided with the order.

  • Response given within 24-48 hours with determination.

• Questions about orders must be sent to QueenAshllc@gmail.com for immediate response (24-48 hour turn around, depending on concern and order type).

• If you are not satisfied with your order, at the discretion of the owner, an exchange is also possible as well. This is in support of making sure everyone’s experience is a great one.

PRIVACY 

* Information provided for physical items will be used to ship your products.

* Information about orders will only be given and provided to the purchaser. Consent cannot be given over the phone or email. This is for your privacy and the security of your personal information.

Information gathered through all readings and personal guidance is protected and not shared with anyone or entity. 

* Readings WILL NOT be discussed with anyone other than the client. There are no exceptions. This is to protect your privacy and the security of your personal information.